Refund policy

Refund & Returns Policy

We want you to love your Skinsora products. If you're not satisfied with your purchase, here's how we can help.

Returns We accept return requests within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Due to the nature of personal care and hygiene products, we are unable to accept returns on opened or used items unless the product is defective or damaged.

Refunds Once your return is received and inspected, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items If your item arrived damaged or defective, please contact us within 7 days of delivery with a photo of the issue. We'll arrange a replacement or full refund at no cost to you.

How to Start a Return Email us at Abbysanchez0604@gmail.com with your order number and reason for return. We'll respond within 2 business days with next steps.